Tuesday, February 10, 2009

Moment: JetBlue & Southwest tweeting each other...

Saw this on my Twitter homepage. It strikes me as really adorable. I do hope that the actual airlines remain competitors since a collaboration between the two little giants (and they are really not little any more despite the images they are trying to cultivate...) will be the end of low airfares.

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Sunday, February 8, 2009

I am intrigued. Wouldn't you? How one employee single-handedly MAKE the hotel...

This has just come to my attention that the number 1 rated hotel in Beijing is... Drum roll please...

A frigging Holiday Inn!

Yes, they do have true 5 star hotels in Beijing.

Granted Holiday Inns do get a worse rep in the U.S. than in many other places around the world. Don't think it is because we are more pampered here: it is true that Holiday Inns outside of the U.S. seem to be a bit more than meeting your daily bare necessities. But, Number 1 out of 1,168 hotels reviewed on TripAdvisor??!!

Apparently, it is also the Winner of Traveler's Choice for Best Bargain/Best In Top 25 Cities.

Morevoer, the spread of the ratings are quite convincing: of 165 reviews, 127 rated the hotel as a 5 overall, 28 - 4, 5 - 3, and 5 - 2. Not too shabby. So there does not seem to be any major argument against this hotel's #1 standing.

But still, a Holiday Inn? So naturally, I am intrigued. Wouldn't you? Especially since many, and I mean MANY, of the reviews specifically mentioned the one employee, Storm, in their titles. This Storm is the most famous in Beijing next to Sand Storm, as far as Western tourists are concerned, it seems. And he is much much much beloved. Some choice examples of the review titles: "Loved Storm", "One word: Storm", "Storm makes it great", "Wonderful Hotel, Wonderful Storm"... You get the idea. Even some travel blogs gave Storm honorable mentions. This one employee basically single-handedly made the Holiday Inn Central Plaza in Beijing a gem, stand out amongst all the other similar surrounding hotels. (Sort of like how HoJo Annheim has become a legend and best-kept secret amongst all the Disneyland aficionados...) Storm has taken on almost a legendary status judging by the reviews I had time to go through. It is amazing what this guy would go through in the name of Customer Service.

Unfortunately, I cannot find a picture of him online. Is he even real? Maybe this is one of the biggest Internet hoaxes: that Storm is actually a fictional character? Maybe Holiday Inn Beijing has employed many Customer Service "handlers of white people" and they all call themselves Storm? Somebody needs to profile this man named Storm! I need to know that he has been recognized and appreciated for all those extra steps (literally in many stories) that he took for the guests staying at the hotel. Somebody needs to call InterContinental Hotels Group and confirm that they do take notice of the employee who was cited as THE best feature of the hotel.

Barring the not-yet-written profile/interview, I wonder whether I need to travel to Beijing so I can confirm that Storm is not a high-tech robot designed to carry out the most mind-boggling, highest standard, Customer Service, ever experienced by Western tourists.

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Tuesday, November 18, 2008

Go see Mary Poppins live on stage in 2009 (and 2010)!

We spent a too-short weekend in the New York city some time this year, and the boys fell in love with the city. At first we were worried that they might be bored since there really wasn't much to do, if you are a kid, once you subtracted museums and walking around and watching people. Turned out my kids made mama proud by enjoying all of my favorite activities: art museums, strolling in the big cities, and people watching. (And yes, my youngest enjoys Starbucks as much as the next Yuppie... guilty as charged, but only for the whipped cream they generously give him there).

We went to TKTS at around 7:30 pm at night and Mary Poppins was one of the shows available. The 10-year-old was not too sure, "This is a show for girls!" Well, next to "The Little Mermaid" his complaint seemed unfounded, so off we went.

This was not the first equity theatrical productions that they had seen, but Broadway shows are truly magical, and I had forgotten how magical until I went with my children. The looks on their faces almost brought tears to my eyes. I was able to experience the excitement and magic (I know I keep on using this word, but I don't know what else to say...) through their eyes. My youngest was sitting at the edge of his seat the whole time-- he was that enthralled.

Remember the song Supercalifragilisticexpialidocious ? In the movie version, it was a short episode, a mere comma, a distraction from the main plot, if there is one to speak of... In the Disney production, they extended the song and made it into the main chorus number. They also used it as the encore number after curtain, and invited the audience members to stand up and sing (and Dance!) along. My boys were delirious! (though my 10 year-old would certainly not admit this now. "What? Moi? No way!") The excitement was palpable in the theatre during this number, we were humming and dancing the whole way back to our hotel, and I had earworm for at least two weeks afterwards. Here is a clip of the production in London IF you also want to catch the same earworm...




Mary Poppins will be on tour starting 2009 (the linked page plays MUSIC automatically, I hate it when they do this, so don't click on it if you are at work and your computer sound is on) with the same cast that we saw in NYC. Do check it out if they are coming to a city near you: it is worth it!

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Spoiler alert:
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Our cheap seats landed us way up on the right side of the auditorium. We didn't mind at all. Turned out they were THE BEST seats in the house because at the end of the story, remember? Mary Poppins flies away in the movie? Well, she did in the show! A "gasp" in unison could be heard when Mary Poppins started ascending, and she flew right in front of us: so close that if we had reached out, we could probably have touched her dress. It was such a great temptation, like hypnosis almost, to be honest, I had to sit on my hands to refrain from doing exactly so...

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